Store Policies

Infamous Performance offers the following Policies:

Our Policies

We strive to keep our customers 100% satisfied with our service at all times. However, we do have to comply with many policies, procedures, and regulations of our own. So please read and understand our company policies before placing an order.

Legal Notice

Unless explicitly stated otherwise, all products sold by Infamous Performance are designated Race Only and are solely for competition/off road use limited to racing formally sanctioned by a recognized racing organization. Any other use, including recreational off- road use, may be in violation of local, state, and Federal laws. Infamous Performance does not implicitly or explicitly confirm the legality of using any products it sells on public roads; that is entirely the responsibility of the consumer.

Product Availability Statement

All products sold by Infamous Performance are noted with a general shipping ETA in order to give you a good idea of when your order will ship out. However, Back orders, referrals, and other issues can, and do occur from time to time. Sometimes products do become discontinued as well. These instances are beyond our control, therefore we are not be responsible if this occurs. If your order will be delayed more than 5 business days, you will be notified via email, or telephone. From there, we will hold the order until further notified by you (the customer) to either continue with the order despite the delay, or cancel the order. If we do not receive a response within 72 hours, we will cancel the order.

Payment Method

Infamous Performance accepts the following Payment Methods:

  • Visa
  • Mastercard
  • Discover
  • American Express
  • PayPal

 

Sales Tax

Sales tax is only required for orders shipping within our resident state.  A 8% CA sales tax is in effect for customers purchasing products at our retail counter, as well as for residents of CA placing online orders. Customers who live outside of the state of CA are exempt from paying tax.

Returns

All returns/cancellations are at the sole discretion of Infamous Performance. No returns, or cancellations are accepted once an order is shipped. We enforce this policy to keep from filling our shelves with products that customers decided they didn't want, didn't like, or simply changed their mind about purchasing. If a representative authorizes a return, you will be subject to a minimum 10% restocking / processing fee - less shipping costs. This also includes a shipment being refused. We strive to be 100% accurate 100% of the time. But mistakes do happen. So if you receive a defective product, meaning: missing parts / not the item you ordered / wrong color / etc., you must contact us within 48 hours of receiving the package. We will take the steps necessary to retrieve the defective item, and get you a replacement. Shipping Fees are non-refundable when a product is being returned. The customer is responsible for all return shipping fees.  Damaged products are explained below.

Order Changes

You may request a change to your order, provided your order has not already been processed and shipped. Please call during business hour to change your order.

International Orders

Infamous Performance will fill Non U.S. Orders on a case by case basis. You must contact us prior to placing your order online. If you place a non U.S. order online without contacting us ahead of time, your order will be canceled & refunded automatically within 5 business days. Any and all exchange rate fees / charges, etc are not the responsibility of Infamous Performance, & are beyond our control. For all international orders, Infamous Performance will only accept verified PayPal payments (in US dollars) Infamous Performance does not accept credit cards from any non-US resident. The Address Verification System (AVS) we utilize does not work with non-US banks, therefore we cannot verify the card holders address or name (no matter how many forms of identification you propose to send to us). More importantly we have no recourse with international fraud. For these reasons Infamous Performance will under no circumstances take any form of payment other than a verified PayPal payment (in US dollars) All international orders must have an order value of over $500 for us to process. Infamous Performance ships internationally with UPS, DHL and USPS. We will quote you the lowest shipping costs from these couriers. When dealing with customs, Infamous Performance will not mark down invoices, declare packages as a gift, warranty replacement, etc.

Shipping & Damages

All orders will be shipped to the customers billing address only! We verify each and every order with an address verification system. If you provide us with a shipping address that is not verifiable, or does not match your billing address, we will cancel your order! If you need an order shipped to a place other then your billing address, you'll need to contact us ahead of time to provide us with the information necessary to verify that the address requested is an Authorized Shipping Address with your Credit Card company. Please note: If you do not contact us ahead of time to request a different shipping address, we reserve the right to ship directly to your billing address or cancel the order. Please understand we enforce this policy to protect our customers against fraud. You can opt to pick-up your order if you live locally. If you would prefer to pick your order up, please call in before, placing your order to ensure the items your purchasing are readily available.

Chemicals are required to ship ground, no exceptions. If you select any express shipment for chemical products, we will credit the difference and ship the order ground.

Ground shipments do not carry a guaranteed time in transit and Infamous Performance cannot be held accountable for delays in transit.

If your item is damaged upon receipt, please notify us of the damage immediately. If the package arrives in questionable condition, please open the item on the spot, and refuse the shipment if possible. Should you have elected to insure your order during checkout, We will file a damage claim with the carrier for your product, and we can re-issue you a replacement immediately. If you did not choose to elect to insure your order during checkout & your order is damaged upon receipt we are only able to reimburse you up to $100.00, or apply up to $100.00 towards a replacement product for you

UPS picks up M-F daily. But please note that UPS does not pick up on holidays, nor the day before in cases like Christmas and New Years.

Free standard shipping to the 48 Contiguous Continental United States on orders of $150+ offer can not be combined with any other promotional discount.  Offer applies to the 48 Contiguous Continental Untied States only.

Tracking

Tracking information is emailed directly to you as soon as the order is processed, packaged, and scanned by the delivery carrier. The email is sent to the customer supplied email address. Please allow approximately 12 hours after receiving the email for the tracking information to process, before it will register correctly. The email will instruct you on how to track your shipment.

Pricing

Prices are always subject to change without notice. Pricing errors are not the responsibility of Infamous Performance. If a pricing error occurs, we will either refund the transaction in full or give you the option to pay the correct price.

Price-Matching

Infamous Performance practices "price-matching". If you find an item advertised for less before placing your order, contact us with proof of the lower price & Infamous Performance will meet, or beat the price if possible.

Warranty Statement

All OEM Parts & Accessories sold by Infamous Performance carry a 12 Month Replacement Warranty - with the exception of: Wearable Items ( Brake Components, Clutch Components, etc ) & Major Moving Parts ( Engine's, Transmissions, etc ) As there are too many variables beyond our control that could lead to premature part failure (driving habits, installer error, improper break-in procedures, modifications to the vehicle, etc )
Most Aftermarket Parts carry similar Warranties as well ( please visit the specific manufacturer's website for more details on each product line ) and Infamous Performance will honor their warranty in house whenever possible to get you a replacement fast! In some cases this is not possible, but we will not automatically direct you to deal with the manufacturer directly if it can be handled on our end.

Infamous Performance Branded Products 90 Day Warranty

Infamous Performance warrants this warranty to the original retail purchaser (“Purchaser”) of parts and when originally installed will substantially conform to the product
description and all products to be free from defects in material and workmanship within a 90 day period from the date of manufacture and will perform in accordance with
provided original operation instructions if properly installed, used and serviced on Purchaser’s vehicle.

Should a product become defective within the warranty period, Purchaser shall submit the defective product to Infamous Performance, with the sales receipt stating the defects
and the circumstances under which the defect occurred in which case Infamous Performance, will examine, and upon establishing purchasers validity claim, at its sole discretion
repair the product, exchange, or refund the purchase price, which shall fully satisfy and discharge all warrant claims.  Purchaser is responsible for all costs involved in
sending defective product back to Infamous Performance. Warranty related inquires should be addressed to the following address:
Infamous Performance
1948 Don Lee Place Suite 8
Escondido, CA 92029

This warranty extends only to the Product installed in such vehicle model as specified for the respective Products and does not extend to any Products:
    (i)      Which has been used or operated inconsistent with it’s intended use.
    (ii)     Has not been properly installed by a qualified licensed auto mechanic experienced in the installation of the Product(s), Infamous Performance holds sole
              discretion to warranty claims on those Product(s) not to exceed ninety day limitation above.
    (iii)   Which was modified or repaired by anyone other than Infamous Performance personnel.
    (iv)    Damage because of misuse, neglect, accident or improper installation or service. In addition, the forgoing warranty shall not apply to any components not manufactured by Infamous Performance.


THE ABOVE WARRANTIES ARE GIVEN BY INFAMOUS PERFORMANCE WITH RESPECT TO THIS PRODUCT AND ITS RELATED ITEMS IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED.  INFAMOUS PERFORMANCE AND ITS VENDORS DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY SIMILAR STANDARD IMPOSED BY APPLICABLE LEGISLATION. INFAMOUS PERFORMANCE RESPONSIBILITY TO REPAIR, REPLACE, OR OFFER A REFUND FOR DEFECTIVE PRODUCTS AND RELATED ITEMS IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED  TO THE CUSTOMER FOR BREACH OF THESE WARRANTIES TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT,  IN NO EVENT SHALL INFAMOUS PERFORMANCE AND ITS VENDORS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS) WHETHER BASED ON  CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND IRRESPECTIVE OF WHETHER INFAMOUS PERFORMANCE OR THE VENDOR HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES.


If you have a specific question regarding warranty eligibility, please contact us.

Typographical Errors

While every care has been exercised in compiling and publishing the data contained in these pages, Infamous Performance accepts no responsibility for errors or omissions to/of the information.  The information provided is not guaranteed to be accurate, nor does the management take responsibility for it. The information comes from other sources and therefore may be wholly unreliable, and the management does not guarantee its suitability for any purpose.  In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Infamous Performance shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.  Infamous Performance shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.  If your credit card has already been charged for the purchase and your order is canceled, Infamous Performance shall immediately issue a credit to your credit card account in the amount of the charge.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.  Infamous Performance reserves the right at any time after receipt of your order to accept or decline your order for any reason.  Infamous Performance reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.  All orders placed over $2000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department.  We may require additional verifications or information before accepting any order.

Customer Information

Any customer information including any email addresses received by Infamous Performance will only be used in connection with your order, and will not be sold, or transferred to any third party.  Periodically, Infamous Performance may wish to communicate with customers via email or electronic newsletter, if for any reason you do not wish to receive email communications from Infamous Performance, then you may send an email to sales@infamousperformance.net with "remove from email list" in the subject, and you will not receive any further email communications from us.

Security

Whether you are placing an order by phone or the internet, security is our number one priority.  All on-line transactions are sent through our secure server and encrypted with 128-bit technology.  Once the information is received through the internet or by phone, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security.

By placing an order with us you are stating that you have read, fully understand, and agree to our terms and policies.